1. Information We Collect
Depending on how you use herbackpack, we may collect:
- Account information: name, phone number, email address and date of birth.
- Location information: location information when you grant permission or use a location-dependent feature.
- Identity verification information: government-issued identification and a selfie or other verification information when identity verification is requested.
- Travel and community content: trip posts, photographs, descriptions, destinations, travel dates, saved places, itineraries, questions, answers and other content you choose to provide.
- Safety information: emergency contacts and information you choose to add to safety or SOS features.
- Technical information: device, operating-system, app, log, diagnostic, security and similar information needed to operate and protect the service.
- Support information: information you provide when contacting us, reporting content or requesting help.
2. How We Use Information
- To create and manage accounts.
- To perform identity verification and support trust and safety.
- To provide travel, community, recommendation, booking and other requested features.
- To provide safety tools and emergency-contact functionality selected by you.
- To respond to support requests and investigate reports.
- To prevent fraud, abuse, security incidents and misuse.
- To maintain, troubleshoot and improve the service.
- To comply with applicable legal obligations and lawful requests.
3. Identity Verification & Safety
Government ID and selfie information is used for identity verification and safety purposes. Verification information is not intended to be displayed publicly on your profile. Access should be restricted to authorised personnel and service providers who require it for verification, security, legal or operational purposes.
Verification is not a guarantee of another person's identity, character, safety or suitability as a travel companion. Users should exercise independent judgment and take appropriate precautions.
4. Location & SOS
If you enable location access, we use location information for the feature or purpose presented to you. You can manage permissions through your device settings. Some features may not work if permission is denied.
herbackpack is not an emergency-response service. SOS tools, emergency numbers and safety information may depend on device availability, network connectivity, location accuracy and third-party services. They do not guarantee that an emergency alert will be received or that assistance will be provided. In an emergency, contact the appropriate local emergency service directly.
5. Community & User Content
When you post or connect with other travellers, information you intentionally make available may be visible to other users according to the relevant feature settings. This can include your name, city, verification status, photographs and travel content.
Do not publish passwords, government identification numbers, financial information, precise private addresses or other sensitive information you do not want to disclose. We may remove content or restrict accounts where reasonably necessary for safety, security, enforcement of our rules or legal compliance.
6. Data Sharing
We do not sell your personal information. We may disclose information where reasonably necessary to:
- other users when you choose to connect, post or share;
- service providers that host, secure, verify, support or operate the service;
- booking, payment, travel, map, communications or other providers needed to deliver a feature you request;
- professional advisers subject to appropriate confidentiality obligations; and
- law enforcement, regulators, courts or other authorities where required or permitted by applicable law.
Third-party providers may process information under their own terms and privacy policies. We expect service providers handling personal information for us to maintain appropriate protections and use information only for authorised purposes.
7. Retention & Deletion
We retain information for as long as reasonably necessary to provide the service, fulfil the purposes described in this policy, maintain security, prevent fraud, resolve disputes, comply with legal or accounting obligations, and enforce agreements.
When information is no longer required, we will delete, anonymise or securely dispose of it, subject to lawful retention requirements. If certain information must be retained for legal, security, fraud-prevention or regulatory reasons, we will retain it only as required and protect it appropriately.
8. Your Privacy Rights & Choices
Subject to applicable law, you may have rights to access, correct, delete or otherwise control personal information, withdraw consent where processing is based on consent, and raise privacy concerns.
You may request account deletion through the dedicated Delete Account page. We may need to verify the requester's identity to protect the account.
9. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service, device, transmission or storage system can be guaranteed to be completely secure.
10. Children
herbackpack is intended for adults. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided information to us, contact support so we can review the situation and take appropriate action.
11. International Processing
Our service providers or infrastructure may process or store information in countries other than the country where you live. Where applicable, we will use appropriate safeguards and comply with relevant data-protection requirements.
12. Changes to This Policy
We may update this policy when our services, data practices or legal requirements change. The updated policy will show a new "Last updated" date. Where required by law, we will provide additional notice or obtain consent before material changes take effect.
13. Contact Us
For privacy questions, data requests, deletion requests or complaints:
HerBackPack
Email: support@herbackpack.app
We may request information needed to verify your identity before processing a privacy or deletion request.